I. Delivery Timeliness
Standard processing cycle: All orders will be dispatched from the warehouse in Belgium within 15 to 30 working days after placement (customized products may be extended).
Delay Notice: In case of peak hours or force majeure, we will proactively inform you of the estimated delay time via email (possibleen@highlightingmall.com).
Ii. Delivery Scope and Fees
Coverage area: Over 200 countries worldwide (excluding sensitive areas)
Shipping fee calculation: Automatically displayed at checkout (Free shipping within the EU; charged by weight/volume in other regions)
Tariff description: The customs duties at the destination are borne by the customer. It is recommended to check the local policies in advance
Iii. Logistics Tracking and Service
Full visualization: After shipment, you will receive an email with a DHL/UPS tracking number
Special Requirements: If you need expedited service or a designated logistics provider, please contact customer service (response within 48 hours).
Iv. Packaging Standards
It adopts three layers of protection: shockproof foam + custom carton + waterproof film
Each lamp is independently coded to ensure zero damage during transportation
V. After-sales Commitment
30-day delivery guarantee: If the goods are not delivered within the specified period, you can apply for a refund or resend
Damage handling: Take photos and contact possibleen@highlightingmall.com for exchange within 48 hours of signature
Vi. Environmental Protection Initiatives
We use degradable packaging materials and optimize transportation routes to reduce carbon emissions